Política de reembolso

RETURN POLICY

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of products are excluded from being returned. Perishable goods, such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary, hazardous materials, nor flammable liquids or gases.

Additional items that cannot be returned:

- Gift cards

- Downloadable software products

- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

- Books with obvious signs of use

- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.

- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

 -Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original credit card or payment method within a certain number of days.

Late or Missing Refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then, contact your credit card company. It may take some time before your refund is officially reflected.
Next, contact your bank. Often a processing period is necessary before a refund can be seen.
If you have done all of the above and still haven't received your refund, you can contact us by emailing Felix@finmm.com.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items are unfortunately not returnable.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at Felix@finmm.com 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift certificate for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift-giver had the order shipped to you later, we'll send a refund to the gift-giver, and they will be notified of your return.
Shipping